Refund Policy :
At All Things Gothic, you have 30 days from the date you receive the product to try on and return for a size exchange or store credit.
That's right babe. You have 30 Days from the date you RECEIVE the product to determine if you like it or not. If not, no worries babe, as long as you send it back to us within 30 days of your delivery date, you may either return the product to us for a size exchange or store credit.
*Customers are responsible for all return shipping costs to our location.
To be eligible for a return
Your ATG item must be unused, unwashed and in the same condition that you received it, meaning unworn and return it unwashed.
Our policy lasts 30 days. If more than 30 days have passed since your item was delivered to you, unfortunately we can’t offer you an exchange.
For sanitary reasons, these items are not able to be returned although we will arrange a way to resolve any issues you have. Simply email us at email@example.com
- Bras and panties, intimate corsets, lingerie, swimwear, some garters & harnesses (intimate)
- Face Masks
Additional non-returnable items:
- Special Sale Products from our exclusive hidden sale pages (Black Friday, Christmas, etc)
Please do not send your product back to the manufacturer. Any items sent back to the manufacturer can not be distinguished as your order subsequently voiding all refunds.
For sizing issues :
If we sent you the wrong size by our mistake, notify us and we will immediately send the correct size out to you and you keep the incorrect size absolutely free as our way of saying sorry for our mistake.
If you ordered a size and the correct size came but isn't a perfect fit, we can resolve this in one of two different ways only.
Because shipping and handling back to us may be too expensive to make it worth your time and money, we have altered our sizing return policy to support our customers.
Please choose from one of these two following options:
Email us at firstname.lastname@example.org explaining what size issue you are having and if you would like to exchange the item for another size you can return the original purchase to our USA location. Once we receive the item and its inspected to ensure it is unworn and unwashed and in its original condition, we will immediately send out the replacement size that you choose.
*Note - there will be only 1 replacement item shipped for sizing so please make sure you use the size chart located on the product page itself to ensure a proper fit. The customer is responsible for the return shipping to our location.
We DO NOT accept returns for refund due to fitting issues so please verify your size with the size chart listed on the individual product.
*Please note that we deal with many manufactures from various locations so sizes may vary from one product to the next. Please verify your proper size by measurements listed on the products size chart.
Once we have received your return, after inspection to ensure you have returned the item unworn and unwashed we'll send you a confirmation email that store credit was issued within 3-5 days of inspection and restocking.
We are on an automated system that connects our sales with our manufacturers. If a cancellation is sent within 24 hours of purchase time, we can guarantee cancelling the order. Any cancelation request made after 24 hours we can not guarantee although many times we can stop the order from shipping out from our manufacturer.
We do not offer refunds or replacements when customers enter the wrong shipping address.
Unfortunately, this is something beyond our control. You and only you are responsible for the shipping address that you provide. No refunds or replacements will be given. In this situation we advise you to contact your post office as soon as possible for guidance on what you can do to recover your items.
Broken/Faulty/Incomplete item :
If you received a broken, faulty or incomplete item - please contact us email@example.com and a replacement will be sent out.
Late or missing refunds (if applicable)
You will be notified by email with a receipt of your refund. Please allow 5-8 business days for the refund to reflect in your bank account (If ordered from a Paypal balance, refunds are usually instant)
Next, please contact your bank. There is often some processing time before a refund is reflected in your account (Usually 5-8 business days depending on the credit card).
Black Friday, Cyber Monday and XMAS Discounted return items eligible for store credit only for any returned item(s). Please email us at firstname.lastname@example.org
Prior to returning your items, please email us at email@example.com
and ask us about the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance to insure your delivery. We don’t guarantee that we will receive your returned item.